 |
|
Wednesday, May 5, 2004
previous entry | main | next entry | TrackBack (0)
Outsourcing roundup
Some odds & ends on outsourcing: 1) For the most recent spate of reporting on the phenomenon, you could do far worse than what's been written by the Portland Press Herald's Edward Murphy or Fortune's Jeremy Kahn. The first article looks at the effect that offshore outsourcing is having on medical transcription. The latter looks at how offshore outsourcing is affecting small businesses. Both are complex tales, but there's a familiar pattern -- the jobs being outsourced are the ones that could also disappear through automation. 2) I received an illuminating e-mail from a call center manager at America Online's Arizona facility:
Comments: but the net result means our own employees no longer have to work graveyard shifts. Thus, their quality of life is improved because they can spend more time with their families, I've never heard a more pleasing whitewash of the notion of being unemployed in my life. My own employees earn between $40,000 to $60,000 If that's true, and I doubt it, then they're probably the next batch of workers to be offshored -- because they're grossly overpaid. $60,000/yr to be an inept AOL tech support monkey? Heck, I make about that. Guess I'd better dumb down my resume and move to Tuscon. Hope for their sakes that AOL brass doesn't read Dan's blog. posted by: Keith Tyler on 05.05.04 at 11:40 AM [permalink]"PLENTY of jobs available at any of our call centers in Arizona, Utah, Oklahoma, New Mexico, and Florida. My own employees earn between $40,000 to $60,000....not a bad wage for Tucson, Arizona let me tell you." Oh, please. I'm so sick of the globalization lies that constantly stream from those arrogant types who happen to still have jobs and like pretending that those who haven't are lazy, stupid or just not trying. I'm near an AOL call center here in NM and the wage is $8.50 / hr (typical). Now I don't know how many hours per year that guy works HIS people to get them up to $60k / yr, but I suppose that's a job that won't go overseas because you can't get Indians to work, (uh let me calculate) roughly 7,000 hours per year @8.50 / hr to earn that $60k. No wonder AOL's subscriber base is shrinking. All their call center staff is either unable to speak English or asleep. posted by: paul cassel on 05.05.04 at 11:40 AM [permalink]Post a Comment: |
 Politics, economics, globalization, academia, pop culture... all from a
Main home page  Reviews of DanielDrezner.com: "Sharp but informal commentary on politics and foreign policy." -- The New Republic "Dan Drezner is terrific.... Excellent blog." -- Andrew Sullivan "Dan's stuff is always worth reading." -- Eugene Volokh "One of the essential weblogs." -- Gawker.com "Old battle horse of the blogosphere." -- Jewcy.com "Soft porn." -- Amitai Etzioni "Spawned grave atrocities and vast destruction." -- Glenn Greenwald "Monday morning quarterback... conservative robot... the very foundation of troubles in this country." -- not-so-random readers Contact me at: ddrezner@gmail.com (But click here to read my e-mail policy) Search the Site TNR's Open University Jacob Levy Glenn Reynolds Andrew Sullivan Mickey Kaus Virginia Postrel The Volokh Conspiracy Josh Marshall Crooked Timber OxBlog Real Clear Politics Kevin Drum Across the Aisle Economist's Free Exchange TNR's The Plank NRO's The Corner TAP's Tapped America Abroad Duck of Minerva Opinio Juris Brad DeLong Jeff Jarvis Mystery Pollster Mark Kleiman Meryl Yourish Megan McArdle Marginal Revolution Michael Munger Chris Lawrence Matthew Yglesias Hit and Run Cold Spring Shops Stephen Green Outside the Beltway Pejman Yousefzadeh Laura McKenna (11D) Elected Swineherd Phil Carter Joe Gandelman Winds of Change Andrew Samwick Greg Mankiw Dani Rodrik Roger L. Simon Tom Maguire Greg Djerejian The American Scene Post Global Democracy Arsenal Recent articles online "Foreign Policy Goes Glam."The National Interest, November/December 2007 "Rise of the Hipster Statesmen." Newsweek International, November 1, 2007 "The New New World Order." Foreign Affairs, March/April 2007 "Mind the Gap." The National Interest, January/February 2007 "The Grandest Strategy Of Them All." Washington Post, December 17, 2006 U.S. Trade Strategy: Free Versus Fair Council on Foreign Relations Press, September 2006. Complete online article archive Blog Archives June 2008May 2008 April 2008 March 2008 February 2008 January 2008 December 2007 November 2007 October 2007 September 2007 August 2007 July 2007 June 2007 May 2007 April 2007 March 2007 February 2007 January 2007 December 2006 November 2006 October 2006 September 2006 August 2006 July 2006 June 2006 May 2006 April 2006 March 2006 February 2006 January 2006 December 2005 November 2005 October 2005 September 2005 August 2005 July 2005 June 2005 May 2005 April 2005 March 2005 February 2005 January 2005 December 2004 November 2004 October 2004 September 2004 August 2004 July 2004 June 2004 May 2004 April 2004 March 2004 February 2004 January 2004 December 2003 November 2003 October 2003 September 2003 August 2003 July 2003 June 2003 May 2003 April 2003 March 2003 February 2003 January 2003 December 2002 November 2002 October 2002 September 2002 Academia Area studies Book club culture economics fence-sitting from Blogger globalization homeland security international relations law Mediasphere My very important posts New Republic outsourcing personal politics Sports The blog paper the blogosphere thesis ideas Trade and Development U.S. foreign policy website maintenance See full archives listing Recent Entries • Someone keep Fleet Street away from Bill Clinton• It rivals Buckley vs. Vidal, I tell you • So.... are the Clintons morons? • The New York Times didn't ask me, but then again, that's why I have this blog • Monica Crowley's jet black pot • Al Qaeda is losing • Speaking of karma.... • The blog post that writes itself • What made me laugh today • Where should Hillary go? Site Credits 
|