Sunday, January 2, 2005

previous entry | main | next entry | TrackBack (0)


Other sourcing trends

If 2004 was the Year of Offshoring, 2005 might be the Year of Homeshoring. CNET's indefatigable Ed Frauenheim reports that, "a number of companies are turning to a new method to meet call center challenges: getting workers to handle calls from their homes." That story was based on an IDC report, An Alternative to Offshore Outsourcing: The Emergence of the Home-Based Agent -- a bargain at $3500.00 for just seven pages!! Or, you could look at the summary in this press release. Key paragraph:

[A] number of companies are turning to a new sourcing model called "home-shoring" or "home-sourcing" to address call center challenges that sometimes arise, such as the need for superior agent quality, frequent turnover, and the seasonal nature of the business. IDC believes that in certain situations, by moving some work stations into agents' residences, companies can boost productivity and efficiency while continuing to reduce costs.

Similarly, Kamil Z. Skawinski reports for CCN Magazine that "several companies have recently sprung up in rural areas of the U.S. offering a variety of onshore outsourcing services." Click here for one example, Rural Sourcing.

Finally, Adam Kolawa offers advice to IT professionals about whether their jobs could be outsourced offshore in Information Week. Apparently, "although outsourcing may seem widespread, the jobs of many IT professionals are difficult to outsource and essentially immune to it."

posted by Dan on 01.02.05 at 11:40 PM




Comments:


Kolawa is not a disinterested party.

His company sells software that facilitates offshoring. So it's in his financial interest to promote the practice.

Anyway...

"Apparently, "although outsourcing may seem widespread, the jobs of many IT professionals are difficult to outsource and essentially immune to it.""

"Many", here, means "a very, very small fraction of the number of people in IT". You'd know that, Dan, if you knew anything about IT apart from what you read in op/ed columns.

Further, even if you're that one-in-50 who fits that description, it's unlikely that your company will keep you on for very long if they cut loose the other 49 employees in favor of a team in India. They'll extract as much of your unique information as they can, and then lay you off.

posted by: Jon H on 01.02.05 at 11:40 PM [permalink]



my wife was struggling today to make our laptop accept a printer, with the help of a tech support specialist in new delhi. when she had to untangle a few cords, she said, 'i'll have to deal with the spaghetti now,' and he said, 'i don't understand, you're having dinner?' he did help her solve the problem, but it throws an amusing sidelight on outsourcing.

posted by: greeneyeshade on 01.02.05 at 11:40 PM [permalink]



Unfortunately, homesourcing in rural areas ain't gonna happen unless there is broadband access in the home. Otherwise, it seems like a great idea.

posted by: jimbo on 01.02.05 at 11:40 PM [permalink]



So, now the poorly trained Dell support person who tells me to reinstall Windows for every issue will be working from home, instead of India. Good to know.

posted by: Don Mynack on 01.02.05 at 11:40 PM [permalink]






Post a Comment:

Name:


Email Address:


URL:




Comments:


Remember your info?





Politics, economics, globalization, academia, pop culture... all from a untenured tenured perspective

Main home page
Main blog page
About Me
Search My Blog
Favorite Blogs
Book Recommendations
Books of the Month (Summer 2008)






Reviews of DanielDrezner.com:

"Sharp but informal commentary on politics and foreign policy." -- The New Republic

"Dan Drezner is terrific.... Excellent blog." -- Andrew Sullivan

"Dan's stuff is always worth reading." -- Eugene Volokh

"One of the essential weblogs." -- Gawker.com

"Old battle horse of the blogosphere." -- Jewcy.com

"Soft porn." -- Amitai Etzioni

"Spawned grave atrocities and vast destruction." -- Glenn Greenwald

"Monday morning quarterback... conservative robot... the very foundation of troubles in this country." -- not-so-random readers


Contact me at:
ddrezner@gmail.com
(But click here to read my e-mail policy)









Search the Site


Try advanced site search









Favorite Blogs

TNR's Open University
Jacob Levy
Glenn Reynolds
Andrew Sullivan
Mickey Kaus
Virginia Postrel
The Volokh Conspiracy
Josh Marshall
Crooked Timber
OxBlog
Real Clear Politics
Kevin Drum
Across the Aisle
Economist's Free Exchange
TNR's The Plank
NRO's The Corner
TAP's Tapped
America Abroad
Duck of Minerva
Opinio Juris
Brad DeLong

Jeff Jarvis
Mystery Pollster
Mark Kleiman
Meryl Yourish
Megan McArdle
Marginal Revolution
Michael Munger
Chris Lawrence
Matthew Yglesias
Hit and Run
Cold Spring Shops
Stephen Green
Outside the Beltway
Pejman Yousefzadeh
Laura McKenna (11D)
Elected Swineherd
Phil Carter
Joe Gandelman
Winds of Change
Andrew Samwick
Greg Mankiw
Dani Rodrik
Roger L. Simon
Tom Maguire
Greg Djerejian
The American Scene
Post Global
Democracy Arsenal




Recent articles online

"Foreign Policy Goes Glam."
The National Interest, November/December 2007

"Rise of the Hipster Statesmen."
Newsweek International, November 1, 2007

"The New New World Order."
Foreign Affairs, March/April 2007

"Mind the Gap."
The National Interest, January/February 2007

"The Grandest Strategy Of Them All."
Washington Post, December 17, 2006

U.S. Trade Strategy: Free Versus Fair
Council on Foreign Relations Press, September 2006.

Complete online article archive




Blog Archives

June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
January 2007
December 2006
November 2006
October 2006
September 2006
August 2006
July 2006
June 2006
May 2006
April 2006
March 2006
February 2006
January 2006
December 2005
November 2005
October 2005
September 2005
August 2005
July 2005
June 2005
May 2005
April 2005
March 2005
February 2005
January 2005
December 2004
November 2004
October 2004
September 2004
August 2004
July 2004
June 2004
May 2004
April 2004
March 2004
February 2004
January 2004
December 2003
November 2003
October 2003
September 2003
August 2003
July 2003
June 2003
May 2003
April 2003
March 2003
February 2003
January 2003
December 2002
November 2002
October 2002
September 2002

Academia
Area studies
Book club
culture
economics
fence-sitting
from Blogger
globalization
homeland security
international relations
law
Mediasphere
My very important posts
New Republic
outsourcing
personal
politics
Sports
The blog paper
the blogosphere
thesis ideas
Trade and Development
U.S. foreign policy
website maintenance

See full archives listing




Recent Entries

Someone keep Fleet Street away from Bill Clinton
It rivals Buckley vs. Vidal, I tell you
So.... are the Clintons morons?
The New York Times didn't ask me, but then again, that's why I have this blog
Monica Crowley's jet black pot
Al Qaeda is losing
Speaking of karma....
The blog post that writes itself
What made me laugh today
Where should Hillary go?




Site Credits